Privacy Policy
We take the protection of our website users' data very seriously and are committed to protecting the information that users provide to us in connection with the use of our website. We are also committed to protecting and using your information in accordance with applicable law.
This Privacy Policy explains our practices regarding the collection, use and disclosure of your information through the use of our digital assets (the ‘Services’) when you access the Services through your devices.
Please read the Privacy Policy carefully and make sure you fully understand our practices with respect to your information before using our Services. If you have read and fully understand this policy and do not agree with our practices, you must stop using our digital assets and services. By using our Services, you accept the terms of this Privacy Policy. Your continued use of the Services constitutes your acceptance of this Privacy Policy and any changes to it.
What data do we collect?
Below you will find an overview of the data that we can collect:
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Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our services (‘non-personal data’). Non-personal data does not allow any conclusions to be drawn about who it was collected from. Non-personal data that we collect consists mainly of technical and summarised usage information.
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Individually identifiable information, i.e. any information by which you can be identified or could reasonably be identified (‘Personal Data’). The Personal Data we collect through our Services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses and more. If we combine personal data with non-personal data, we will treat it as personal data for as long as it is combined.
How do we collect data?
The main methods we use to collect data are listed below:
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We collect data when you use our services. So when you visit our digital assets and use services, we may collect, record and store usage, sessions and related information.
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We collect data that you provide to us yourself, for example when you contact us directly via a communication channel (e.g. an email with a comment or feedback).
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We may collect data from third party sources as described below.
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We collect data that you provide to us when you log in to our services via a third-party provider such as Facebook or Google.
Why do we collect this data?
We may use your data for the following purposes:
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to provide and operate our services;
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to develop, customise and improve our services;
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to respond to your feedback, enquiries and requests and to offer assistance;
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to analyse requirement and usage patterns;
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for other internal, statistical and research purposes;
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to improve our data security and fraud prevention capabilities;
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to investigate violations and enforce our terms and policies and to comply with applicable laws, regulations or governmental requests;
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to send you updates, news, promotional material and other information related to our services. In the case of promotional emails, you can decide for yourself whether you wish to continue receiving them. If not, simply click on the unsubscribe link in these emails.
Who do we share this data with?
We may share your data with our service providers in order to operate our services (e.g. storage of data via third party hosting services, provision of technical support, etc.).
We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activities or other wrongdoing; (ii) to establish or exercise our rights of defence; (iii) to protect our rights, property or personal safety, or the safety of our users or the public; (iv) in the event of a change of control of us or one of our affiliates (by way of merger, acquisition or purchase of (substantially all) of its assets, etc.); (v) to collect, hold and/or manage your information using authorised third party service providers (e.g. cloud service providers, as appropriate for business purposes); (vi) to share your information with third party service providers (e.g. cloud service providers, as appropriate for business purposes); (vi) to share your information with third party service providers (e.g. cloud service providers, as appropriate for business purposes); (vi) to share your information with third party service providers (e.g. etc.); (v) to collect, hold and/or manage your information using authorised third party service providers (e.g. cloud service providers) as appropriate for business purposes; (vi) to work with third parties to improve your user experience. For the avoidance of doubt, please note that we may transfer, disclose or otherwise use non-personal data to third parties at our discretion.
Cookies and similar technologies
When you visit or access our Services, we authorise third parties to use web beacons, cookies, pixel tags, scripts and other technologies and analytics services (‘Tracking Technologies’). These Tracking Technologies may enable third parties to automatically collect your data in order to improve the browsing experience on our digital assets, optimise their performance and ensure a tailored user experience, as well as for security and fraud prevention purposes.
To find out more, please read our cookie policy.
The user is not connected to an advertising service
We will not pass on your e-mail address or other personal data to advertising companies or advertising networks without your consent.
Where do we store the data?
Non-personal data
Please note that our companies and our trusted partners and service providers are located around the world. We store and process any non-personal data we collect in different jurisdictions for the purposes set out in this Privacy Policy.
Personal data
Personal data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and, to the extent necessary for the proper provision of our services and/or required by law (as further explained below), in other jurisdictions.
How long will the data be stored?
Please note that we will retain the information we collect for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes and enforce our agreements.
We may correct, amend or delete inaccurate or incomplete data at any time at our sole discretion.
How do we protect the data?
The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data can be stored via our hosting provider's data storage, databases and general applications. It stores your data on secure servers behind a firewall and it provides secure HTTPS access to most areas of its services.
User accepts payments/eCom
All payment options offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) regulations of the PCI Security Standards Council. This is a collaboration between brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card data (including physical, electronic and procedural measures) by our shop and service providers.
Not withstanding the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the information you upload, post or otherwise transmit to us or others.
For this reason, we encourage you to set strong passwords and, whenever possible, not to provide us or others with confidential information that you believe could cause you significant or lasting harm if disclosed. As email and instant messaging are not considered secure forms of communication, we also ask that you do not disclose confidential information via either of these communication channels.
Updates or changes to the privacy policy
We may revise this Privacy Policy from time to time at our own discretion, the version published on the website is always up-to-date (see ‘Status’). We ask you to check this Privacy Policy regularly for changes. In the event of significant changes, we will publish a notice on our website. If you continue to use the services after being notified of changes on our website, this will be deemed to be your confirmation and consent to the changes to the privacy policy and your agreement to be bound by the terms of these changes.
Contact
If you have general questions about the Services or the information we collect about you and how we use it, please contact us:
Petra Kleemann-Konrad
Sauerbruchstraße 10, 38440 Wolfsburg